Privacy Policy

Effective Date: 08/31/2026
Last Updated: 09/01/2026

Trusted Friend Logistics LLC (“Trusted Friend Logistics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website.

This Privacy Policy explains what information we may collect through our website, how we may use that information, and the choices available to you.

Information We Collect

We may collect information that you voluntarily provide through our website, including when you:

Request medical courier services or a quote
Submit a contact or support request
Apply as an independent medical courier driver
Apply for carrier onboarding or dispatch services
Upload documents as part of an application or onboarding process
Otherwise communicate with Trusted Friend Logistics

Information collected may include your name, email address, telephone number, business information, service requirements, vehicle or equipment information, availability, experience, MC/DOT information, insurance information, and other information necessary to respond to your inquiry or evaluate your application.

Driver and carrier applicants may also be asked to submit documentation such as a W-9, Certificate of Insurance, driver’s license, MC/DOT authority documentation, or payment-related documentation when applicable.

How We Use Your Information

Information submitted through this website may be used to:

Respond to questions and inquiries
Review medical courier service and quote requests
Evaluate driver and carrier applications
Facilitate contractor or carrier onboarding
Communicate regarding services, applications, routes, loads, or business opportunities
Provide customer or contractor support
Maintain business and operational records
Improve our website and services
Protect the security and integrity of our website and operations
Comply with applicable legal and regulatory requirements

Background Screening

Applicants may be asked to consent to background or driving-related screening as part of the qualification or onboarding process.

Any screening will be handled according to the procedures and requirements applicable to Trusted Friend Logistics and the particular opportunity.

Submitting an application does not itself constitute consent to any screening beyond what is specifically disclosed and authorized during the applicable process.

Website Analytics and Technical Information

Our website or website service providers may automatically collect certain technical information, such as browser type, device type, IP address, pages visited, referring pages, and general website activity.

This information may be used to maintain website functionality, understand how visitors use the website, improve performance, and protect website security.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, analytics, security, and user experience.

Your browser may allow you to limit or disable certain cookies. Disabling cookies may affect some website functionality.

How We Share Information

Trusted Friend Logistics does not sell your personal information.

Information may be shared with service providers, technology providers, professional advisers, screening providers, or other parties when reasonably necessary to operate our business, process an application, provide requested services, comply with legal obligations, or protect our rights.

Information may also be disclosed when required by law, legal process, or governmental request.

Document Uploads

Driver and carrier applicants may be asked to upload documents as part of the application or onboarding process.

Please submit only the information specifically requested by Trusted Friend Logistics. Do not submit unnecessary sensitive information through general contact forms or other areas of the website that are not intended for secure document collection.

Data Security

Trusted Friend Logistics takes reasonable administrative and technical measures to protect information submitted through the website.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to process inquiries and applications, maintain business records, provide services, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

Third-Party Services

Our website may rely on third-party platforms or service providers for website hosting, forms, analytics, communications, or other functionality.

Those providers may process information according to their own privacy policies and contractual obligations.

Third-Party Links

The website may contain links to third-party websites or services. Trusted Friend Logistics is not responsible for the privacy practices or content of websites operated by third parties.

Your Choices

You may contact Trusted Friend Logistics to ask questions about information you have submitted through the website or request that inaccurate information be corrected.

Certain information may need to be retained when required for legal, regulatory, contractual, security, or legitimate business purposes.

Children’s Privacy

This website and Trusted Friend Logistics’ services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 through this website.

Changes to This Privacy Policy

Trusted Friend Logistics may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable requirements.

The updated policy will be posted on this page with a revised “Last Updated” date.

Contact Us

Questions about this Privacy Policy may be directed to:

Trusted Friend Logistics LLC
Email: info@trustedfriendslogistics.com
Phone: 203-362-8651